We are pleased to announce the introduction of an automated rule-based text messaging feature especially designed to bring your customer service level to greater heights without breaking a sweat! This is a rule-based system, which trigger’s text (or email) messages based on different milestones, such as heading to location, arrived at location, delivered, etc.
We are launching this together with the ability for your customers to rate your goods / service, your driver, as well as to provide feedback. This system should help reduce failed deliveries, increase customer satisfaction and provides full visibility to all stakeholders.
Please refer to our infographic below for a quick peek on how this works.
